FAQs
When are HOA annual assessments due? How do I pay them?
Annual assessments are due January 1st of each year and are considered late on January 31st of each year. Annual statements are mailed to all homeowners the first week of December.
You can mail a check to the address noted on the annual statement. You may also pay via credit card or “e-check” via the homeowner portal on the PS Property Management website. Click here to access the website.
If you have set up annual recurring payments, please make sure the payment is made. Also, if you have an agreement with a third-party management company to pay your assessments, you must also make sure the payment is made.
What happens if I fail to pay my HOA annual assessments?
A late notice will be sent to all homeowners with a delinquent balance advising they have 45 days to pay the balance in full or risk having a delinquent assessment lien filed against their property. The resulting charges incurred by the HOA to have the lien filed will be added to the homeowner’s account. Once the lien is filed, another late notice will be sent giving the homeowner time to pay the balance; otherwise, the account will be turned over to the HOA’s attorney for further collections. All related attorney fees will be the responsibility of the homeowner.
I was told that my HOA assessments would be part of my mortgage payment. Is that correct?
No. HOA assessments are not part of mortgage payments. If you have been told this by a realtor or anyone else, that is incorrect.
I forgot to update my mailing address and didn’t receive my HOA annual assessment notice and have incurred collection fees on my account. Can those be waived?
No. Per state statute, it is the responsibility of the homeowner to ensure that the HOA and/or its managing agent, the property management company, has a homeowner’s correct mailing address.
Who should I contact if I have a question about my HOA annual assessment statement or have a resale or re-finance question related to my account?
You would contact PS Property (512-251-6122 or info@psprop.net).
What should I do if I get a deed restriction violation notice from the HOA?
If you received a deed restriction violation notice, you need to take care of the noted violation within the time frame referenced in the letter. If you have any questions about the notice or feel you received the notice in error, it is your responsibility to contact PS Property Management in a timely manner. Contact PS Property Management (512-251-6122 or info@psprop.net).
What should I do if I get a deed restriction violation notice from the HOA?
If you received a deed restriction violation notice, you need to take care of the noted violation within the time frame referenced in the letter. If you have any questions about the notice or feel you received the notice in error, it is your responsibility to contact PS Property Management in a timely manner. Contact PS Property Management (512-251-6122 or info@psprop.net).
How do homeowners receive an access device for the HOA pool/tennis courts?
Homeowners may request an access device from PS Property Management who issues access devices on behalf of the HOA. All access devices must be picked up in person at the PS Property Management office in Round Rock (1490 Rusk Rd, Suite 301, 512-251-6122). Homeowners must be current on their HOA assessments to receive an access device. For pool access, a completed pool waiver form will need to be returned to PS Property Management before an access device is issued.
Click here for the pool waiver form. The completed form may be submitted via the “Contact Us” page, emailed to info@psprop.net or taken directly to PS Property Management when the access device is picked up.
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Please note: non-resident owners who rent out their Chandler Creek home may not request an access device.
I’m a tenant; how do I get an access device for the HOA pool/tennis court?
Tenants may also request an access device from PS Property Management who issues access devices on behalf of the HOA. The owner/landlord of the property must be current on their HOA assessments; otherwise, the HOA will be unable to issue an access device to the tenant. All access devices must be picked up in person at the PS Property Management office in Round Rock (1490 Rusk Rd, Suite 301, 512-251-6122). For pool access, a completed pool waiver form will need to be returned to PS Property Management before an access device is issued.
Click here for the pool waiver form. Tenants must also provide a copy of their Texas driver’s license or Texas ID card, the first and last page of their current lease in addition to the completed pool waiver form.
The completed form along with the other required documentation may be submitted via the “Contact Us” page, emailed to info@psprop.net or taken directly to PS Property Management when the access device is picked up.
How do I reserve the party room at the Recreation Center?
Click here to view the reservations page.
How do I reserve the meeting room at the Recreation Center?
Click here to view the reservations page.
Which amenities belong to the HOA, and which belong to the Municipal Utility District (MUD)?
The HOA’s amenities include the swimming pool, the pool house, the tennis courts, and the swing set and playscape between the swimming pool and tennis courts.
The MUD’s amenities include the pavilion, the basketball court, the multi-sport fields, the walking trail, the larger playscapes and restrooms near the pavilion. The MUD’s website can be accessed here.
What are the hours for the pool and tennis courts as well as the park?
The pool hours are 7am to 9pm (April 1 to October 31) and 7am to 7pm (November 1 to March 31).
The tennis courts are open from 7am to 10pm.
The park is open from 5am to 11pm.
Does the HOA enforce towing at the swimming pool parking lot?
Yes. Parking in the swimming pool parking lot is only allowed between 5am and 11pm. Towing is
enforced between the hours of 11pm and 5am. If your vehicle is in the parking lot between 11pm
and 5am, you are subject to being towed at owner expense. Towing enforcement signs are posted.
What do I need to do if I plan to make an exterior repair or improvement to my home?
You will need to complete the Architectural Control Committee Improvement Request Form. Click here for a copy of the form.
When and where are the monthly HOA Board meetings?
Currently the Board is meeting on the 4th Thursday every other month; although the Board does meet in consecutive months at times. Notices of Board meetings are emailed to all residents who have provided an email address to PS Property Management.
The Board is currently meeting via Zoom rather than in person.
Can I attend an HOA Board meeting?
Yes. Homeowners have the right to attend and observe board meetings; however, homeowners do not have the right to participate or disrupt. Homeowner participation is at the discretion of the Board.
Homeowners wishing to address the Board during a board meeting under “Agenda Item #4-Homeowner Communications” must request to be placed on the agenda no later than 2 p.m. on the day of the meeting and the Zoom Link will then be provided. All agenda requests must be sent in writing to Rick Zilem, Community Manager, rick@psprop.net . A time limit of 5 minutes per homeowner will be imposed.
I’m a new Chandler Creek Homeowner. What important information should I know?
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Water/trash service is billed through the City of Round Rock. Trash collection is provided by Round Rock Refuse. Click here for more information.
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Trash collection for Chandler Creek is every Friday with recycling collection every other Friday.
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Law enforcement is provided by the Williamson County Sheriff’s Office as Chandler Creek is not in the city limits of Round Rock. For emergencies, call 911. For non-emergencies, call 512-864-8282.
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Residents have a choice of electric utility providers; however, outages are handled by Oncor Electric Delivery.
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Street light outages should be reported to Oncor Electric Delivery.
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Sidewalk repair issues should be reported to Williamson County and/or the Municipal Utility District (MUD).
If you live on one of the following streets, you are part of the Chandler Creek HOA and thus subject
to all deed restrictions:
How do I know if I’m in the Chandler Creek HOA?
Afghan Path
Agarita Trail
Alazan Cove
Aransas Cove
Aster Way
Baffin Cove
Balsam Way
Beckwood Trail
Blackburn Place
Bluebonnet Drive
Bodega Cove
Boneset Trail
Buckeye Lane
Caspian Cove
Champion Drive
Chandler Crossing Cove
Chandler Crossing Trail
Chandler Pointe Loop
Chandler View Trail
Collie Path
Copano Cove
Copperwood Loop
Cyclone Ridge Cove
Deer Creek Trail
Deerhound Place
Deerhound Trail
Desert Highlands Trail
Elk Ridge Cove
Grand Isle Drive
Honeysuckle Lane
Keeshond Place
Klondike Loop
Lantana Drive
Laurel Path
Mariah Cove
Mastiff Cove
Matagorda Drive
Meadowrue Cove
Miramar Cove
Newport Landing Place
North Crossing Trail
Pachea Trail
Pheasant Ridge Drive
Pheasant Ridge Cove
Phlox Court
Prairie Star Cove
Prairie Star Lane
Primrose Trail
Promenade Court
Ranier Cove
Ranier Lane
River Crossing Trail
Sheltie Cove
Sheltie Lane
Terrier Cove
Thorn Creek Place
Verbena Way
Wapato Cove
Water Spaniel Way
White Indigo Trail
I live at 2601 Chandler Creek Blvd (Unit 1 to 29) in the Enclave at Chandler Creek condo development. Do I have access to the swimming pool and tennis courts?
No. This development is not part of the Chandler Creek HOA and thus the residents in Units 1 to 29
do not have access to the Chandler Creek HOA swimming pool or tennis courts. However, these
residents are part of the MUD and do have access to the MUD’s amenities: basketball courts,
pavilion, baseball/soccer/football fields.